Common Issues

Quick solutions to frequently encountered issues.

For Students

Either the publish date hasn't arrived, you need to submit a prerequisite assignment, or it's outside the allowed time window.

Try a different browser (Chrome please, safari is okay too), disable ad blockers. Its most certainly one of those two.

Wait 1-2 minutes. If still stuck, reload the page and navigate back to the viva. It will resume from the first unanswered question.

Progress is saved. Return to your dashboard, find the viva (state: RESUME), and continue where you left off.

Grant permission when prompted. Check browser settings if permission was previously denied. Try a different browser if issues persist.

Return to the viva from your dashboard. State will show RESUME. Continue from where you left off.

Check: (1) Is it published? (2) Are they enrolled in the class? (3) Did you select them in Step 5? (4) Has the publish date arrived?

Once students begin, question pool and timing may be locked. You can still edit details, dates, rubric, and add/remove students.

Browser codec issue. Try Chrome or Firefox. Read the transcript if video playback fails.

Recommended: Chrome, Safari.